User Engagement Professional

Siemens Energy; Courbevoie; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global technology company is seeking a User Engagement Professional in Courbevoie, France. The ideal candidate will manage end-user device lifecycles, provide second-level IT support, and assist in global infrastructure project delivery. Proficiency in French and English is necessary, alongside excellent communication skills and relevant experience. This role is crucial in enhancing user satisfaction and productivity in a dynamic IT environment.

Qualifications

• Fluent in French and English.
• Experience in customer service or IT support.
• Strong communication skills and ability to work in a team.

Responsabilités

• Support in delivery of global infrastructure projects.
• Manage end-user device lifecycle across France.
• Provide second level IT support to end users.
• Assist in complaint management and escalation.

Connaissances

French proficiency

English proficiency

Customer focus

Excellent communication skills

Pro-active team player

Problem-solving skills

Description du poste

User Engagement Professional

About the Role

Location

France Île-de-France Courbevoie Company Siemens Energy Organization EVP Global Functions Business Unit Digital Core Full / Part time Full-time Experience Level Mid-level Professional

A snapshot of your day

The user engagement professional works within the Technical User Support department. This department ensures efficient & effective use of IT services and creates consistent end user communication to help Siemens Energy continuously improve its productivity in daily business, resulting in overall end user satisfaction and productivity improvements.

Based on the Value Center Infrastructure Governance, the user engagement professional is responsible to support local/ country infrastructure topics and support global infrastructure rollouts.

In this role you are part of a global, international team of professionals while acting as the local/ country “face of IT” to the user on every organizational level.

How You'll Make an Impact

• Support in the delivery of global infrastructure projects and topics across France, including rollout support and coordination
• Delivery of end-user focused device lifecycle management across France including:

- Installation and set-up of clients and smart-mobiles for new starters, fault fixing and hardware-refresh

- Fault investigations, applying fixes and/or device reinstallation as required

- Management of incident tickets

- Management of device stock

- IT Asset Management & housekeeping, including disposal of client devices at the end of the device lifecycle

• Assist with end user complaint management and escalation
• Provide second level IT technical helpdesk support to end users
• Active participant in key-user/ IT ambassador communities
• Support in review of centrally provided user material, and assist with end user communication

What you bring

• Languages: French and English proficiency level
• Customer focus with excellent communication skills
• Pro‑active team player, thinking across and outside boxes
• Relevant experience in previous roles