Technicien Maintenance Ascenseurs HF

KONE; Le Havre; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A global leader in elevator and escalator solutions is looking for a dedicated professional in Le Havre, France. In this full-time role, you will be responsible for ensuring customer satisfaction and managing service operations while maintaining safe practices. If you have strong communication skills and a proactive attitude, this position offers growth opportunities and a collaborative work environment.

Responsabilités

• Ensure customer satisfaction through quality of service.
• Maintain excellent relationships with customers on site.
• Identify unplanned service repairs based on equipment needs.

Connaissances

Babysitting

Gsm

Informatica

BPO

ACCA

Designing

Description du poste

Overview

Customer relationship management

Responsibilities include ensuring customer satisfaction through quality of service and proactive, on-site communication (e.g., callout ETA, job performed).

Accountable for accurate, real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.

Accountable for maintaining excellent relationships with customers on site by applying the Ambassador attitude, and for equipment safety and performance.

Accountable for managing the site environment during service operations and identifying site risks to report to the supervisor. Take immediate on-site action for high-risk situations and apply the escalation procedure.

Accountable for identifying unplanned service repairs based on equipment needs, contacting the on-site contact person for approval if not covered by the contract, and performing them.

Responsibilities

• Accountable for the end-users and the site safety.
• Accountable for the safe working environment.
• Responsible for safe working practices and carrying out operations according to maintenance and safety instructions.
• Accountable for the execution of service visits (planned maintenance callouts and service repairs) respecting the schedule, time limits (callouts), quality standards, time allocation, and processes.
• Responsible for effectively planning workload in conjunction with the service supervisor.
• Accountable for raising sales leads to the supervisor.
• Accountable for very precise and timely back reporting of the work done according to the process.
• Responsible for submitting timesheets based on the execution.
• Responsible for managing proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, and requesting spares from the supervisor.
• Responsible for keeping the service tooling van and instruments safe, maintained, and in good condition.
• Contributes to ongoing improvement of products, methods, and safety by providing feedback to the PCM organisation and supervisor.

Leadership / People management

• Responsible for regular updates to the supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
• May be required to give training/coaching to persons nominated by the supervisor.

Company culture

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and high performance is valued. We are proud to offer a range of experiences and opportunities to help you achieve your career and personal goals and live a healthy, balanced life.

Qualifications & Skills

Key Skills

• Babysitting
• Gsm
• Informatica
• BPO
• ACCA
• Designing

Employment

• Employment Type : Full-Time
• Experience : years
• Vacancy : 1