Technicien Garantie Mécanique Auto Senior (H/F)

OPTEVEN ASSURANCES; Villeurbanne; Sur place; EUR 30 000 - 37 000; Plein temps

Résumé du poste

Une entreprise de services d'assurances recherche un Technicien Garantie Mécanique Auto Senior à Villeurbanne. Le candidat devra analyser les pannes sous garantie, gérer les demandes et assurer la satisfaction des partenaires. Une expérience de 5 ans est requise, avec un diplôme dans le domaine technique. Le poste est en CDI, 35 heures par semaine avec un salaire brut annuel de 30 000 à 37 000 €, accompagné de tickets restaurant et d'une assurance santé.

Prestations

Meal vouchers

Health insurance

Qualifications

• 5 years of experience necessary.
• Comfortable on the phone with good diction.
• Customer service orientation.
• Good computer skills.
• Team spirit, dynamism, adaptability, rigor, and organization.

Responsabilités

• Receive warranty claims and analyze cases.
• Manage ongoing cases to ensure shortest processing time.
• Draft explanatory response letters post-expertise.
• Propose process improvements.

Connaissances

Vehicle maintenance procedures

Quick repair techniques

Formation

Diploma in automotive or heavy vehicle technical field (Bac Pro or BTS MAVA/MVA preferred)

Description du poste

Technicien Garantie Mécanique Auto Senior (H/F)

Location: 69 - VILLEURBANNE

Offer No. 195MZHP

Updated: 06 August 2025

Be among the first to apply.

The Technician analyzes vehicle failures under warranty. They must demonstrate the sequence of the fault, from its origin to its consequences, and respond to coverage requests based on warranty conditions. Their analysis is supported by:

• Management tools
• Handling procedures for claims
• Technical knowledge base

It is important that cases are documented precisely in the management tool to ensure understanding by all and facilitate shared actions for progress.

Tasks:

1. Receive warranty claims and analyze cases.
2. Manage ongoing cases to ensure the shortest possible processing time.
3. Ensure beneficiaries have continuous access to all services when applicable.
4. Assign field experts if necessary (less than 3% of cases) and qualify the expertise firm.
5. Leverage non-standard cases to enrich the knowledge base.
6. Identify and relay cases suitable for automation.
7. Draft explanatory response letters post-expertise.
8. Assist Warranty Managers with questions regarding inspections and normal wear of parts.
9. Propose process improvements.
10. Handle calls as per organizational setup.
11. Guarantee partner satisfaction through proper case handling.

Qualifications:

Diploma in automotive or heavy vehicle technical field (Bac Pro or BTS MAVA/MVA preferred).

Desired Experience and Skills:

• Experience in auto or heavy vehicle repair workshop or reception.
• Comfortable on the phone with good diction.
• Customer service orientation.
• Good computer skills.
• Team spirit, dynamism, adaptability, rigor, and organization.

Contract Details:

• Type: CDI
• 35 hours/week, day shifts
• Additional conditions: Other

Salary:

• Gross annual salary: €30,000 to €37,000 over 12 months
• Meal vouchers
• Health insurance

Travel:

None

Profile:

• Experience: 5 years necessary

Skills:

• Vehicle maintenance procedures
• Quick repair techniques

Additional Information:

• Qualification: Supervisor level
• Sector: Other insurance

Employer:

Between 500 and 999 employees.

OPTEVEN, an independent company with 850 employees and €262 million turnover, is a major player in France and Europe in Mechanical Breakdown Assistance and Warranty. Our growth over the past 10 years demonstrates the high quality of our services appreciated by automotive and insurance professionals.

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