Technical CSM – Post-Sales & Automation, Equity

Escape; Paris; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Significant stock options

Comprehensive health insurance

Meal vouchers

Sport subscription

Unlimited access to learning resources

Latest tech gear

Global exposure at international conferences

Job summary

A cybersecurity startup in Paris is seeking a Technical Customer Success Manager to ensure customer success post-sale. You will own deployment, guide integrations, and build trusted relationships with customers. Key qualifications include experience in SaaS or cybersecurity fields, proficiency in Python for automation, and fluency in French and English. The role offers significant equity, comprehensive health insurance, and unlimited access to learning resources. This position offers a fast-paced environment with a strong focus on customer impact.

Qualifications

• 2+ years in SaaS, cybersecurity, DevOps or deep-tech environments.
• Strong understanding of modern application stacks, cloud, APIs and security concepts.
• Experienced in building long-term, trust-based customer relationships.

Responsibilities

• Own the post-POC journey, guide deployment, configuration and integration.
• Monitor usage, adoption and identify risks or opportunities.
• Provide technical guidance and assist with scripting and automation.

Skills

SaaS experience

Cybersecurity knowledge

Python scripting

Customer relationship management

Proactive account management

Fluent in French

Fluent in English

Job description

A cybersecurity startup in Paris is seeking a Technical Customer Success Manager to ensure customer success post-sale. You will own deployment, guide integrations, and build trusted relationships with customers. Key qualifications include experience in SaaS or cybersecurity fields, proficiency in Python for automation, and fluency in French and English. The role offers significant equity, comprehensive health insurance, and unlimited access to learning resources. This position offers a fast-paced environment with a strong focus on customer impact.