Hybrid Cyber SaaS Customer Success Manager

Make IT Safe; Nantes; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Make IT Safe in Nantes is seeking a Customer Success Manager to drive client relationships, onboarding and adoption of our cybersecurity SaaS solution. You will lead onboarding journeys, create helpful guides, and collaborate with Product and Sales to address feedback and opportunities.

Ideal candidates have 2+ years in a CSM role, strong communication skills, and a solid understanding of cybersecurity or SaaS business needs. This is a hybrid role based at our Nantes office.

Qualifications

• 2+ years in a similar CSM role.
• Excellent interpersonal and communication skills, both written and spoken.
• Understanding of cybersecurity or SaaS business needs.
• Ability to prioritise and work autonomously in a fast-changing environment.
• Interest in analysing client data and measuring satisfaction.

Responsabilités

• Build and maintain a relationship of trust throughout the client lifecycle.
• Respond to client needs and anticipate their expectations.
• Run regular account reviews and set up suitable action plans.
• Develop onboarding, adoption and retention processes.
• Create guides, tutorials and educational documents to make our solution easier to use.
• Design personalised onboarding journeys with the Project team to ensure smooth adoption.
• Handle level 1 support and track user feedback to improve releases.
• Identify cross-sell and upsell opportunities with the sales team.
• Monitor client health indicators and anticipate renewals.

Connaissances

CSM experience

Interpersonal skills

Cybersecurity/SaaS understanding

Autonomy

Client data analysis

Formation

Bachelor’s degree or 4-year degree

Description du poste

Make IT Safe in Nantes is seeking a Customer Success Manager to drive client relationships, onboarding and adoption of our cybersecurity SaaS solution. You will lead onboarding journeys, create helpful guides, and collaborate with Product and Sales to address feedback and opportunities.

Ideal candidates have 2+ years in a CSM role, strong communication skills, and a solid understanding of cybersecurity or SaaS business needs. This is a hybrid role based at our Nantes office.