Strategic Customer Success Manager — Enterprise Growth & Onboarding

CyberVadis SAS; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

CyberVadis SAS is seeking a Customer Success Manager to lead post-sales engagements and ensure customers maximize value from our cybersecurity solutions. You will own onboarding, program maturation, renewals, and expansion, interfacing with senior stakeholders to drive strategic outcomes.

The role requires 5+ years in related fields, fluency in French and English, and a data-driven mindset. A hybrid work setup in Paris is offered with strong collaboration across Sales, Product, and Operations.

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting.
• fluency in French and English is essential.

Responsibilities

• Own post-sales relationship from onboarding to renewals.
• Lead strategic account plans and drive commercial expansion.
• Engage with senior stakeholders and act as trusted advisor.

Skills

Account management

Customer success

Management consulting

French & English fluency

Data fluency (Excel, PowerPoint)

Salesforce familiarity

Project management tools

Tools

Salesforce

Excel

PowerPoint

Job description

CyberVadis SAS is seeking a Customer Success Manager to lead post-sales engagements and ensure customers maximize value from our cybersecurity solutions. You will own onboarding, program maturation, renewals, and expansion, interfacing with senior stakeholders to drive strategic outcomes.

The role requires 5+ years in related fields, fluency in French and English, and a data-driven mindset. A hybrid work setup in Paris is offered with strong collaboration across Sales, Product, and Operations.