Strategic Cybersecurity CSM | Onboarding, Adoption & Growth

StrangeBee; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

StrangeBee is seeking a Customer Success Manager to scale and structure its CS organization. You will own a portfolio of strategic accounts (SOC, CERT, CSIRT), ensuring onboarding, product adoption, and long-term value, while collaborating with Sales, Support, Product, and Engineering.

You will engage in high-impact customer relationships across France and Spain, driving retention and expansion with a strong emphasis on cybersecurity fluency and proactive problem-solving.

Qualifications

• 3-5+ years in customer-facing roles such as Customer Success Manager, Account Manager, or Client Relationship Manager, ideally in SaaS or B2B software.
• Strong communication, relationship-building, and pedagogical skills.
• Comfortable operating in complex organizational environments with technical and executive stakeholders.
• Structured, autonomous, solution-oriented, and customer-focused mindset, someone who builds structure where it doesn't yet exist.

Responsabilités

• Personally manage a portfolio of strategic or complex customers.
• Lead onboarding of new customers, coordinating with technical teams for deployment specifics.
• Understand how customers use security environments to identify how TheHive fits into their workflows.
• Guide customers on best practices for adoption and usage of TheHive (on-prem, SaaS, or IaaS).
• Ensure long-term adoption, measurable value delivery, and customer satisfaction.
• Act as a trusted advisor and main point of contact for assigned accounts.
• Monitor product adoption, usage of key features, and customer maturity.
• Organize and lead business reviews, QBRs, and usage follow-ups.
• Anticipate risks, manage escalations, and drive resolution with internal teams.

Connaissances

Relationship building

Communication

Customer-focused mindset

Project management

Description du poste

StrangeBee is seeking a Customer Success Manager to scale and structure its CS organization. You will own a portfolio of strategic accounts (SOC, CERT, CSIRT), ensuring onboarding, product adoption, and long-term value, while collaborating with Sales, Support, Product, and Engineering.

You will engage in high-impact customer relationships across France and Spain, driving retention and expansion with a strong emphasis on cybersecurity fluency and proactive problem-solving.