Customer Success Manager

ZKM Consulting; Paris; Hybrid; EUR 65,000 - 80,000; Full time

Job summary

ZKM Consulting in Paris is seeking a Customer Success Manager for a high-growth cybersecurity SaaS company. You will own enterprise customer relationships across the lifecycle, drive onboarding and adoption, and identify expansion opportunities.

You’ll collaborate with Sales, Support and Product, playing a strategic role in renewals and growth. English is essential; French is strongly preferred for Paris-based hires. Hybrid work: 2 days in the office, with international exposure.

Qualifications

• Experience as a Customer Success Manager, Account Manager or Technical Account Manager in a B2B SaaS environment.
• Comfortable owning both customer outcomes and commercial conversations.
• Curious mindset with ability to ask questions and see the bigger picture.
• Organised, proactive and able to bring structure to a fast-moving environment.
• Interest in cybersecurity or complex customer environments.
• Fluent in English; French strongly preferred for Paris-based hires.

Responsibilities

• Manage a portfolio of international enterprise customers across the subscription lifecycle.
• Lead structured onboarding, discovery and success planning.
• Build trusted relationships with technical and senior business stakeholders.
• Drive product adoption, retention and expansion opportunities.
• Run thoughtful, prepared customer meetings with clear actions and commercial focus.
• Partner with Sales, Support and Product teams to solve client challenges and identify growth opportunities.
• Use customer insight to improve account plans, renewals and the overall experience.

Skills

Customer Success Manager

Account Manager

Technical Account Manager

Job description

? Customer SuccessManager | High-Growth Cybersecurity SaaS

? Paris or Barcelona | Hybrid: 2 days per week in the office

? €65,000 - €80,000 OTE - flexible structure for the right person

? English essential | French strongly preferred for Paris-based hires

Make a real impact in cyber

We’re partnering with an ambitious, international cybersecuritysoftware company that helps organisations manage high-pressure,business-critical security challenges.

Following strong growth across Europe and beyond, thebusiness is investing in its Customer Success function and is looking for acommercially minded, customer-obsessed CSMs to jointhe team.

This is not a “check-in and chase tickets” CSM role. You’llown meaningful customer relationships, get under the skin of how clients work,and help them turn a powerful software platform into measurable operationalvalue.

What you’ll be doing

• Managinga portfolio of internatioalenterprise customers across thesubscription lifecycle
  
• Leadingstructured onboarding, discovery and success planning
  
• Buildingtrusted relationships with technical and senior business stakeholders
  
• Drivingproduct adoption, retention and expansion opportunities
  
• Runningthoughtful, well-prepared customer meetings - with real discovery, clearactions and commercial focus
  
• Partneringwith Sales, Support and Product teams to solve customer challenges andidentify growth opportunities
  
• Usingcustomer insight to improve account plans, renewals and the overallcustomer experience
  

What we’re looking for

You could be a great fit if you are:

• Anexperienced Customer Success Manager, Account Manager or TechnicalAccount Manager from a B2B SaaS environment
  
• Comfortableowning both customer outcomes and commercial conversations
  
• Naturallycurious - you ask great questions, understand the bigger picture and don’tsettle for surface-level answers
  
• Organised,proactive and able to bring structure to a fast-moving environment
  
• Interestedin cybersecurity, technical products or complex customer environments
  
• Fluentin English; French is strongly preferred for the Paris-based position
  

Why consider it?

• Ahigh-impact role in a business operating in a resilient, rapidly evolvingmarket
  
• Internationalexposure and enterprise-level customer relationships
  
• Achance to help shape a growing Customer Success organisation - not justinherit a playbook
  
• Strongearning potential, with a package designed to reward retention and growth
  
• Acollaborative team that values ownership, pace and customer impact