Digital CS Manager – Scale Automation for B2B SaaS

Ezus; Paris; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Alan health insurance

Swile meal vouchers

50% Navigo

Job summary

A fast-growing travel technology startup in Paris seeks a Digital Customer Success Manager to design and scale customer success programs. The role involves driving customer engagement through segmented campaigns and using data to enhance KPIs. Candidates should have 2-5 years of Customer Success experience in a B2B SaaS or startup environment, alongside fluency in English and French. Competitive package includes €40-50K salary, additional leave, and health benefits.

Qualifications

• 2–5 years of experience in Customer Success or similar roles.
• Experience in B2B SaaS or startup environment.
• Strong ability to design scalable processes and programs.

Responsibilities

• Design & scale customer success programs and automated journeys.
• Drive engagement through segmented communication campaigns.
• Use data to monitor and improve key KPIs.

Skills

Customer Success

Data analysis

B2B SaaS experience

CRM tools (HubSpot)

Automation & AI tools

Customer communication

Tools

Intercom

Notion

No-code tools

Job description

A fast-growing travel technology startup in Paris seeks a Digital Customer Success Manager to design and scale customer success programs. The role involves driving customer engagement through segmented campaigns and using data to enhance KPIs. Candidates should have 2-5 years of Customer Success experience in a B2B SaaS or startup environment, alongside fluency in English and French. Competitive package includes €40-50K salary, additional leave, and health benefits.