Strategic Enterprise CSM – Growth, Renewals & Exec Trust

Sociabble; Paris; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work: 3 days on site, 2 days 2-

Job summary

Sociabble, a Poppulo company, is seeking a senior Customer Success professional to own the business side of enterprise accounts in US and EMEA. You will manage 10–25 high-touch accounts with a duo partner (Digital Project Manager) to drive strategy, renewal, and growth.

Responsibilities include leading executive sponsorship, renewals, upsell opportunities, and translating project data into ROI narratives that matter to executives across a global client base.

Qualifications

• 5+ years managing enterprise client portfolios in B2B SaaS (CSM/Strategic AM/AE with ownership)
• Owned full sales cycle: renewals, upsell, cross-sell, negotiation and close
• Managed 10–25 high-touch accounts with senior-level cadence
• Experienced with MEDDIC/BANT/SPIN or equivalent
• Built direct relationships with Directors and C-levels for 12+ months
• worked with US & EMEA enterprise clients and international stakeholders
• English written and spoken at a C2 level

Responsibilities

• Own renewals end to end: anticipate dates, build business case, negotiate terms and close
• Identify and qualify upsell/cross-sell opportunities and run full cycle autonomously
• Translate project data into ROI, adoption and impact narratives for stakeholders
• Review and prioritize portfolio by value, risk and renewal proximity with the DPM
• Lead Steering Committees and business reviews with executive stakeholders

Skills

Enterprise portfolio management

Full sales cycle ownership

C-level relationship building

Structured qualification frameworks (M

Tools

Gainsight

Planhat

BI dashboards

Job description

Sociabble, a Poppulo company, is seeking a senior Customer Success professional to own the business side of enterprise accounts in US and EMEA. You will manage 10–25 high-touch accounts with a duo partner (Digital Project Manager) to drive strategy, renewal, and growth.

Responsibilities include leading executive sponsorship, renewals, upsell opportunities, and translating project data into ROI narratives that matter to executives across a global client base.