Senior Enterprise CSM: Drive ROI & Adoption

Akeneo; Nantes; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Home Office & Commuter Benefits

Meal vouchers

Generous Parental Leave

Professional Development Budget

Comprehensive Private Medical Insurance

Job summary

A leading Product Experience company in Nantes is seeking an Enterprise Customer Success Manager to manage strategic accounts and contribute to customer satisfaction. The ideal candidate has 5+ years of experience in Customer Success, a strong SaaS background, and the ability to forge trusted relationships with C-level executives. This role offers a flexible work environment with opportunities for professional growth and development.

Qualifications

• 5+ years of experience in a Customer Success or Consulting role in a SaaS company.
• Solid experience managing large enterprise customers.
• Experience creating lasting, trusted relationships with C-levels.

Responsibilities

• Manage a portfolio of strategic accounts.
• Help enterprise customers achieve success by using Akeneo’s solutions.
• Ensure close relationships with C-levels and plan engagements.

Skills

Customer Success

Consulting

SaaS experience

Data management

Relationship management

Bilingual (French and English)

Job description

A leading Product Experience company in Nantes is seeking an Enterprise Customer Success Manager to manage strategic accounts and contribute to customer satisfaction. The ideal candidate has 5+ years of experience in Customer Success, a strong SaaS background, and the ability to forge trusted relationships with C-level executives. This role offers a flexible work environment with opportunities for professional growth and development.