Strategic Enterprise CSM & Growth Architect

Jobtailor

Paris

Sur place

EUR 60 000 - 85 000

Plein temps

14 jours+

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Résumé du poste

Jobtailor in Paris, France is seeking a proactive Customer Success Manager to manage strategic enterprise clients, drive retention and expansion, and guide onboarding and adoption. You will lead CRO discussions, translate data into business strategy, collaborate with product, and present KPI-driven results to C-level stakeholders to maximize client value.

This role requires strong communication, cross-functional collaboration, and the ability to translate complex analytics into practical

Qualifications

4–5 years of experience managing large, strategic SaaS accounts.
Experience consulting on CRO, UX, or analytics projects.
Ability to communicate effectively with both technical and non-technical audiences.

Responsabilités

Manage a portfolio of strategic enterprise clients, driving retention and expansion through proactive engagement.
Onboard clients, oversee solution adoption, and drive long-term growth initiatives.
Deliver impactful recommendations on testing and personalization strategies based on performance data and goals.
Lead optimization workshops, CRO meetings, and training sessions for clients.
Liaise with cross-functional teams to align on client needs and provide technical support for campaign setup.
Present KPIs, performance summaries, and success stories to end-users and C-level stakeholders.