Senior CSM: Enterprise Growth & Expansion (Hybrid Europe)

Prismic; Paris; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Latest Macbook

Home office setup budget

English classes for all levels

Yoga classes (online and onsite)

Yearly company gatherings

Résumé du poste

Prismic is seeking a Senior Customer Success Manager in Paris to lead expansion, retention, and adoption for a strategic portfolio. You will manage multiple contact points, drive cross-sell and upsell initiatives, and act as a trusted advisor to C-level stakeholders across Fortune 500 and fast-growth clients.

You will own end-to-end sales cycles, negotiate terms, and partner with Sales, Product, and Marketing to optimize value realization.

Qualifications

• 6+ years in a Senior CSM/ Senior Account Manager/Key Account Manager/Expansion Manager/Account Director role with expansion quotas.
• Fluent in French and English (oral and written).
• Sales acumen: proven success in generating and closing pipeline within existing accounts.

Responsabilités

• Own and manage a portfolio of high-value clients, guiding them through their journey with Prismic as the primary contact.
• Build and execute mid- to long-term strategies to maximize cross-sell and upsell opportunities.
• Lead the entire sales cycle from identifying opportunities to structuring deals and closing.
• Engage with C-level stakeholders to build trusted relationships and deliver actionable insights.
• Act as trusted advisor, coach, and advocate to help clients achieve strategic objectives.
• Drive product adoption and influence customer health scores across the portfolio.
• Collaborate with cross-functionals teams to ensure growth strategies are executed.
• Travel once per quarter within Europe to strengthen relationships.

Connaissances

Cross-sell/Upsell

C-level relationships

Sales cycle mgmt

Strategic account growth

Bilingual FR/EN

Outils

HubSpot CRM

Description du poste

Prismic is seeking a Senior Customer Success Manager in Paris to lead expansion, retention, and adoption for a strategic portfolio. You will manage multiple contact points, drive cross-sell and upsell initiatives, and act as a trusted advisor to C-level stakeholders across Fortune 500 and fast-growth clients.

You will own end-to-end sales cycles, negotiate terms, and partner with Sales, Product, and Marketing to optimize value realization.