Strategic Enterprise CSM – IoT & Connectivity

Webbing; Sales; On-site; EUR 78,967 - 114,064; Full time

Benefits offered by this job

Professional development

International environment

Job summary

Webbing is seeking a Customer Success Manager to oversee a portfolio of strategic, enterprise customers in the United States. You will shepherd customers from deployment through renewal, driving adoption and growth while aligning with Sales, Product, Engineering, and Support teams.

Responsibilities include building executive relationships, conducting EBRS, and coordinating onboarding, cadence meetings, and expansion opportunities. Travel to customer sites is expected as needed.

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles.
• Experience with enterprise or B2B customers.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational, analytical, and project management abilities.
• Experience with Salesforce or similar CRM platforms.
• Professional English (spoken and written).
• Willingness to travel up to for customer meetings, EBRS, deployments, and site visits.

Responsibilities

• Manage a portfolio of strategic customers across the United States.
• Serve as trusted advisor through deployment, onboarding, adoption, growth and renewal.
• Coordinate with Sales, Product, Engineering, Customer Operations and Support.
• Drive customer adoption, retention, satisfaction and long-term growth.
• Monitor health, usage trends and business outcomes; identify risks and mitigation plans.
• Lead Executive Business Reviews and strategic planning sessions.
• Maintain accurate customer records and Salesforce hygiene.
• Travel regularly to customer locations for on-site engagements.

Skills

Relationship building

Communication skills

Presentation skills

Organization & PM

Salesforce proficiency

Professional English

Tools

Salesforce

Job description

Webbing is seeking a Customer Success Manager to oversee a portfolio of strategic, enterprise customers in the United States. You will shepherd customers from deployment through renewal, driving adoption and growth while aligning with Sales, Product, Engineering, and Support teams.

Responsibilities include building executive relationships, conducting EBRS, and coordinating onboarding, cadence meetings, and expansion opportunities. Travel to customer sites is expected as needed.