Enterprise CSM: Growth, Renewals & Executive Relationships

Poppulo

Paris

Hybrid

EUR 90,000 - 120,000

Full time

8 days ago

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Job summary

Poppulo in Paris is seeking a high-impact professional to own enterprise accounts across US and EMEA. You will drive strategy, growth and executive sponsorship in a true duo with a Digital Project Manager, overseeing 10 to 25 accounts with a high-touch cadence.

You will manage renewals end to end, identify upsell opportunities, and close deals while turning data into compelling business narratives for stakeholders. Fluent English and 5+ years in B2B SaaS are required.

Qualifications

5+ years managing enterprise client portfolios in B2B SaaS.
Owned full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
Managed a high-touch portfolio of 10–25 accounts with a structured cadence.
Experienced with MEDDIC/BANT/SPIN or equivalent to close complex deals.
Built direct relationships with Directors and C-levels over 12+ months.
Able to translate project data into business outcomes (ROI, adoption, impact).
Experience with US & EMEA enterprise clients and international stakeholders.

Responsibilities

Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account and re-engage silent sponsors.
Own renewals end to end: anticipate dates, build business case, negotiate terms and close.
Identify and qualify upsell/cross-sell opportunities and run full cycle with autonomy.
Turn project data into narratives aligned with client stakes: ROI, adoption, impact.