Strategic Enterprise CSM – EMEA Focus

CreatorIQ Limited; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

25 days vacation

Stock options

Healthcare coverage

Wellness & dev stipends

Job summary

CreatorIQ is seeking a Customer Success Partner, Enterprise (Paris) to act as a strategic advisor for a portfolio of high-level customers. You will align CreatorIQ’s platform capabilities with client goals, driving long-term adoption and measurable value.

In this role you will build multi-threaded relationships across organizations, manage health and retention, and lead engagements such as success planning and business reviews. Hybrid work and in-person meetings are expected as needed.

Qualifications

• 3+ years of experience in a strategic customer-facing role, ideally within influencer marketing, an agency, brand, SaaS, or marketing technology environment.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to their business goals and driving measurable value.
• Build trusted, multi-threaded relationships across customer organizations, from day-to-day users to executive stakeholders.
• Drive platform adoption and customer success by understanding each customer’s strategy, analyzing engagement, and identifying opportunities to increase value.
• Lead strategic engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, proactively identifying risk and coordinating action plans to support long-term success.
• Maintain strategic account plans that capture customer goals, key stakeholders, adoption opportunities, risks, and growth opportunities.
• Partner cross-functionally with Sales, Implementation, Services, Support, and Product to deliver a cohesive customer experience and resolve needs effectively.
• Act as the voice of the customer internally while staying current on CreatorIQ capabilities and industry trends to bring relevant insights and best practices to customers.

Skills

Strategic thinking

Relationship management

Customer success

Data-driven

Tools

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is seeking a Customer Success Partner, Enterprise (Paris) to act as a strategic advisor for a portfolio of high-level customers. You will align CreatorIQ’s platform capabilities with client goals, driving long-term adoption and measurable value.

In this role you will build multi-threaded relationships across organizations, manage health and retention, and lead engagements such as success planning and business reviews. Hybrid work and in-person meetings are expected as needed.