Senior Enterprise CSM: Expansion & Upsell Growth

Prismic; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Latest Macbook

Home office budget

English classes

Online/yoga classes

Yearly company gatherings

Job summary

Prismic is seeking a Senior Customer Success Manager to expand, retain and drive adoption across a strategic portfolio in the Customer Success Team. You will manage C-level stakeholders, guide cross-sell and upsell initiatives, and close multi-threaded deals to grow ARR.

In this role, you will own strategic accounts, collaborate with cross-functional teams, and ensure customer success through proactive reviews and insights. This position is hybrid, with Europe-wide travel and a Paris hub.

Qualifications

• 6+ years in a Senior CSM/Account Manager/Expansion Manager role, with a track record of exceeding sales targets.
• Fluent in English (oral and written).
• Proven success in cross-sell and upsell within existing accounts.
• Experience in fast-growing companies (Series A/B/C) with expansion quotas.
• Strong ability to map and manage multi-threaded relationships with C-level stakeholders.
• Experience selling to marketing teams and understanding their KPIs.
• Knowledge of digital experience, e-commerce, and CMS technologies.
• Team player, autonomous, and able to work in a changing environment.

Responsibilities

• Own and manage a portfolio of high-value clients, guiding them through their journey with Prismic as the primary contact.
• Strategically grow accounts via cross-sell and upsell to maximize ARR.
• Lead end-to-end sales cycles from opportunity detection to deal closure.
• Build trusted relationships with C-level stakeholders and provide actionable insights.
• Act as trusted advisor and coach to help clients achieve strategic objectives.
• Drive product adoption and customer health across the portfolio.
• Identify risks early and mitigate them to protect the book of business.
• Collaborate with Customer Success, Solutions, Finance, Legal, Product and Marketing.
• Travel quarterly within Europe to strengthen relationships and explore opportunities.

Skills

Sales acumen

English fluency

Account management

Cross-selling

Upselling

Negotiation

Stakeholder management

AI tools usage

Tools

HubSpot

CMS tools

Job description

Prismic is seeking a Senior Customer Success Manager to expand, retain and drive adoption across a strategic portfolio in the Customer Success Team. You will manage C-level stakeholders, guide cross-sell and upsell initiatives, and close multi-threaded deals to grow ARR.

In this role, you will own strategic accounts, collaborate with cross-functional teams, and ensure customer success through proactive reviews and insights. This position is hybrid, with Europe-wide travel and a Paris hub.