Strategic Accounts CSM — Drive Growth & Adoption

Jobtailor; Paris; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Jobtailor is seeking a Customer Success Manager for strategic accounts in France. You will own VIP relationships, onboarding through retention and expansion, and act as the bridge to Product, Engineering, and Ops.

A strong emphasis on driving growth, adoption, and cross-functional collaboration is required. You will lead business reviews with senior stakeholders, identify expansion signals, and coordinate with sales for upsell opportunities.

Qualifications

• 3 to 5 years in customer success or strategic account management in startup/fintech/B2B SaaS.
• Experience managing corporate or institutional clients is a strong plus.
• Excellent written and verbal communication.
• Comfortable leading business reviews with senior stakeholders and presenting data-driven recommendations.
• Fluent in French with strong English proficiency; other European languages a plus.

Responsabilités

• Own the full relationship with VIP accounts, from onboarding through retention and expansion.
• Bridge between clients and Product, Engineering, and Operations teams.
• Drive growth by increasing exposure and adoption of the platform.
• Design scalable engagement strategies for the broader client base.
• Run regular business reviews and ensure maximum value from Spiko's products.
• Identify expansion and upsell opportunities and coordinate with the commercial team.
• Monitor account health indicators and act to prevent churn.
• Escalate complex issues from VIP clients across teams.
• Gather client feedback to inform product roadmap.
• Identify recurring pain points and translate into improvement proposals.

Connaissances

Strategic account management

Client relationship management

Excellent communication

C-level stakeholder engagement

French & English fluency

Description du poste

Jobtailor is seeking a Customer Success Manager for strategic accounts in France. You will own VIP relationships, onboarding through retention and expansion, and act as the bridge to Product, Engineering, and Ops.

A strong emphasis on driving growth, adoption, and cross-functional collaboration is required. You will lead business reviews with senior stakeholders, identify expansion signals, and coordinate with sales for upsell opportunities.