Strategic CSM - Mid Market, AI-Driven Renewals

Samsara; Pontoise; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly model

Professional development stipend

Comprehensive health and parentalleave

Job summary

Samsara is seeking a Customer Success professional to own a portfolio of 100+ named accounts, driving renewals, expansions, and measurable value realization. You will collaborate with Sales, Support, and Product to ensure customers derive maximum value from the platform.

You will leverage AI tooling to extend reach, tailor engagements, and negotiate terms that benefit both customers and Samsara, while minimizing churn in a fast-growth environment.

Qualifications

• Business fluency in French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales).
• Record of consistent quota over-achievement.
• Strong problem-solving, communication and presentation skills.

Responsibilities

• Understand the Samsara platform and articulate value to diverse businesses.
• Manage 100+ named accounts, using AI tooling to prioritize and drive outcomes.
• Lead ROI/value conversations, negotiate renewals, and minimize attrition.
• Explain technical issues to non-technical audiences and coordinate with cross-functional teams.
• Conduct customer workshops to optimize workflows and maximize product value.
• Collaborate with Sales, Support, Deal Desk, Operations and Product to improve customer experience.
• Champion Samsara culture and growth mindset across global teams.

Skills

French language proficiency

Quota-bearing sales experience

Customer success mindset

Education

Bachelor's degree (4-year institution)

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking a Customer Success professional to own a portfolio of 100+ named accounts, driving renewals, expansions, and measurable value realization. You will collaborate with Sales, Support, and Product to ensure customers derive maximum value from the platform.

You will leverage AI tooling to extend reach, tailor engagements, and negotiate terms that benefit both customers and Samsara, while minimizing churn in a fast-growth environment.