AI-Driven Customer Success Manager (Mid-Market)

Samsara; Lyon; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health and parentalleave

Job summary

Samsara is hiring in Lyon for a customer-facing role managing a portfolio of 100+ named accounts. You will drive value, lead ROI conversations, and negotiate renewals that benefit both customers and Samsara.

You will collaborate with Sales, Support, Deal Desk, Operations and Product to ensure successful outcomes, and you will conduct workshops to optimize customer workflows and product adoption.

Qualifications

• Fluent in French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role (renewals, CS, AM or sales).
• History of meeting or exceeding quotas.
• Strong problem-solving, communication, and presentation skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Bachelor's degree or equivalent experience.

Responsibilities

• Understand the platform and articulate value to diverse customers.
• Manage a portfolio of 100+ named accounts with AI-assisted engagement.
• Lead ROI/value discussions and negotiate renewals to minimize attrition.
• Collaborate with Sales, Support, Deal Desk, Operations and Product.
• Conduct workshops to assess operations and maximize product value.
• Work with cross-functional teams to improve customer experience.

Skills

French (language fluency)

Customer-facing

Quota attainment

Problem solving

Executive communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is hiring in Lyon for a customer-facing role managing a portfolio of 100+ named accounts. You will drive value, lead ROI conversations, and negotiate renewals that benefit both customers and Samsara.

You will collaborate with Sales, Support, Deal Desk, Operations and Product to ensure successful outcomes, and you will conduct workshops to optimize customer workflows and product adoption.