Strategic CSM - Mid-Market, AI-Driven Renewals

Samsara; Paris; Remote; EUR 65,000 - 90,000; Full time

Job summary

Samsara, a leading Connected Operations cloud company, seeks a customer-facing professional to manage a portfolio of 100+ named accounts in a fast-growing environment. You will drive renewals, expand relationships, and collaborate with Sales, Support, and Product to deliver measurable value.

You will lead ROI conversations, negotiate terms, and ensure successful renewals while minimising attrition. A strong French fluency and SaaS/Logistics experience are required.

Qualifications

• Business fluency in French (written and spoken).
• 2+ years in a customer-facing, quota-carrying role (renewals, CS, AM or sales).
• Record of achieving quota.
• Strong communication and presentation skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Bachelor's degree or equivalent experience.

Responsibilities

• Understand and explain the Samsara platform to diverse businesses.
• Manage 100+ named accounts and drive engagement using AI tools.
• Lead ROI/value conversations and close renewals with favorable terms.
• Collaborate with Sales, Support, Deal Desk, Operations and Product to optimize outcomes.
• Engage with cross-functional partners to resolve issues and drive renewal strategies.
• Champion Samsara culture and growth mindset across teams.

Skills

French language

Customer-facing

Quota carrying

Salesforce

Gainsight

Gong

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara, a leading Connected Operations cloud company, seeks a customer-facing professional to manage a portfolio of 100+ named accounts in a fast-growing environment. You will drive renewals, expand relationships, and collaborate with Sales, Support, and Product to deliver measurable value.

You will lead ROI conversations, negotiate terms, and ensure successful renewals while minimising attrition. A strong French fluency and SaaS/Logistics experience are required.