Senior Customer Success Manager - Mid-Market

Samsara; Toulouse; Hybrid; EUR 75,000 - 110,000; Full time

Job summary

Samsara is seeking a Customer Success Manager to drive value for our customers and renewals across 100+ named accounts. You will partner with Sales, Support, Deal Desk, Operations and Product to ensure outcomes align with customer goals and platform capabilities.

You will lead ROI conversations, explain technical concepts to non-technical stakeholders, and guide customers through renewal strategies in a fast-growing environment.

Qualifications

• Strong problem-solving and communication skills are essential.
• Experience presenting to executives and managing renewals.
• Proven ability to build trusted relationships with customers.
• Ability to coordinate with Sales, Support, and Product teams.

Responsibilities

• Understand the Samsara platform and communicate its value to customers.
• Manage 100+ named accounts and accelerate engagement with AI tooling.
• Lead ROI discussions and negotiate renewals that benefit both sides.
• Explain technical issues to non-technical audiences and drive cross-functional problem solving.
• Run workshops to understand operations and recommend workflow changes.
• Collaborate with Sales, Support, Deal Desk, Operations and Product to optimize outcomes.
• Champion Samsara cultural principles across a global team.

Skills

Problem-solving

Communication

Presentation

Relationship building

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking a Customer Success Manager to drive value for our customers and renewals across 100+ named accounts. You will partner with Sales, Support, Deal Desk, Operations and Product to ensure outcomes align with customer goals and platform capabilities.

You will lead ROI conversations, explain technical concepts to non-technical stakeholders, and guide customers through renewal strategies in a fast-growing environment.