Remote AI-Driven CSM, Mid-Market

Samsara; Villeurbanne; Hybrid; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Equity (eligible roles)

Flexible, remote model

Professional development stipend

Comprehensive health and parental-leaf

Job summary

Samsara in France seeks a Customer Success Manager to manage a 100+ named accounts portfolio, renewals and expansions, using AI tools to drive efficiency and outcomes. You will partner with Sales, Support, Deal Desk, Operations and Product to ensure client success and high retention.

The role requires French fluency, 2+ years in customer-facing roles, and a track record of quota attainment within a SaaS environment. Flexible, remote-friendly model offered.

Qualifications

• Business fluency in French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role in SaaS/tech/logistics.
• A track record of meeting or exceeding quota.
• Strong problem-solving, communication and presentation skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Deeply understand the Samsara platform and explain it to businesses of various types.
• Manage 100+ named accounts using AI tooling to accelerate engagement and drive outcomes.
• Lead ROI/value conversations in renewals and close renewals with favorable terms.
• Explain technical issues to non-technical audiences and coordinate with cross-functional partners to resolve them.
• Conduct workshops to understand client operations and recommend workflow changes to maximize product value.
• Collaborate across Sales, Support, Deal Desk, Operations and Product to optimize customer experience.

Skills

French fluency

Problem solving

Communication

Presentation

Quota attainment

Relationship building

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara in France seeks a Customer Success Manager to manage a 100+ named accounts portfolio, renewals and expansions, using AI tools to drive efficiency and outcomes. You will partner with Sales, Support, Deal Desk, Operations and Product to ensure client success and high retention.

The role requires French fluency, 2+ years in customer-facing roles, and a track record of quota attainment within a SaaS environment. Flexible, remote-friendly model offered.