Strategic Customer Success Manager - Mid‑Market

Samsara

Saint-Étienne

Hybrid

EUR 52,000 - 74,000

Full time

3 days ago

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Job summary

Samsara is recruiting for a customer-facing, quota-carrying role in France. You will manage 100+ named accounts, using AI tools to accelerate engagement and improve outcomes, while driving renewals and negotiating favorable terms.

You will explain complex platform capabilities to non-technical audiences and collaborate across Sales, Support, Deal Desk, Operations and Product to optimize the customer experience. A growth mindset and industry knowledge in routing/logistics help you succeed.

Qualifications

French language proficiency required (spoken & written).
2+ years in a customer-facing, quota-carrying role in SaaS/tech/logistics.
Track record of meeting/exceeding quotas.
Strong problem-solving, communication, and presentation skills.
Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
Bachelor's degree or equivalent practical experience.
Ability to thrive in a fast-growing environment.

Responsibilities

Manage 100+ named accounts, using AI tooling to accelerate engagement and drive outcomes across the book.
Lead ROI and value conversations into renewals and negotiate favorable terms.
Explain complex platform capabilities to non-technical audiences and coordinate with cross-functional partners.
Conduct workshops with customers to understand current operations and recommend workflow changes to maximize value.
Collaborate with Sales, Support, Deal Desk, Operations and Product to solve problems and improve customer experience.
Champion and model the company's cultural principles as we scale globally.