Remote Customer Success Manager – Mid-Market IoT SaaS

Samsara; Boulogne-Billancourt; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Samsara is seeking an experienced Customer Success/Account Manager to manage 100+ named accounts across industries and drive measurable value for customers. You will own renewal negotiations, lead ROI conversations, and partner with Sales, Support, and Product to optimize outcomes.

Fluency in French and a track record of quota attainment are essential. This role leverages AI tooling and aligns with our hyper-growth culture.

Qualifications

• Business fluency in French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales).
• Proven track record of meeting or exceeding quotas.
• Strong problem-solving, communication and presentation skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage 100+ named accounts and drive value realization for customers.
• Lead ROI discussions and negotiate renewal terms to win-win outcomes.
• Close renewals while minimizing financial attrition and churn.
• Collaborate with Sales, Support, Deal Desk, Operations and Product.
• Demonstrate ability to explain technical concepts to non-technical stakeholders.

Skills

French fluency

Customer-facing

Quota-carrying

Salesforce

Gainsight

Gong

SaaS/tech/logistics exposure

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking an experienced Customer Success/Account Manager to manage 100+ named accounts across industries and drive measurable value for customers. You will own renewal negotiations, lead ROI conversations, and partner with Sales, Support, and Product to optimize outcomes.

Fluency in French and a track record of quota attainment are essential. This role leverages AI tooling and aligns with our hyper-growth culture.