Senior Operations Specialist, Compliance

BOLT; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading urban mobility company is looking for a Senior Operations Specialist to join their France Operations team in Paris. This role focuses on driving compliance initiatives and optimizing processes to ensure adherence to local regulations while maintaining a high-quality driver supply. The ideal candidate will have 4-5 years of experience in analytical or operations roles, strong leadership skills, and fluency in both French and English. This position offers an impactful opportunity to shape the future of urban mobility.

Qualifications

• 4-5 years of experience in an analytical or operations position.
• Experience leading teams.
• Strong written and verbal communication skills.

Responsabilités

• Lead efforts to increase and maintain driver compliance.
• Set up and monitor KPIs for compliance performance.
• Develop strategies to prevent compliance-related churn.

Connaissances

Fluency in French

Fluency in English

Analytical skills

Problem-solving skills

Detail-oriented

Organizational skills

Ability to manage multiple priorities

Outils

Excel

Google Sheets

Description du poste

Senior Operations Specialist, Compliance

We are looking for a Senior Operations Specialist to join our France Operations team — a role focused on exploring, launching, and scaling initiatives that shape the future of urban mobility. You’ll have a direct, visible impact on how millions of people move through cities, taking full ownership of your work and driving real change in the marketplace. You will lead efforts to increase and maintain driver compliance, ensuring full adherence to local regulations while minimizing business impact through a steady, high‑quality driver supply and seamless engagement. Working closely with the France Local Operations and Bolt Central Operations teams, you’ll optimize processes by managing the KYC verification function and leveraging cross‑functional collaboration with Legal, Public Policy, Marketing, and Product teams. Location: Paris, France.

Analytics and performance — you will be responsible for setting up and monitoring relevant KPIs to track the performance of compliance rates to identify bottlenecks and conversion gaps, and implement targeted solutions to address them.

Develop and execute strategies to prevent compliance‑related churn and engage drivers through expiring documents renewal.

Structure and manage in‑house and outsourced teams to mitigate all risks related to compliance gaps.

Collaborate with HQ teams such as Central Operations, Product, Legal, Data, Campaigns, and Marketing to grow the program and coordinate data sharing with authorities.

About you

You have 4-5 years of experience in an analytical or operations position, gained from a startup, strategy consulting, or other relevant organizations.

You have first experience leading teams.

You must be fluent in French and English, with strong written and verbal communication skills.

Excellent analytical, storytelling and problem‑solving skills (Excel / Google Sheets required).

Detail‑oriented with strong organizational skills and the ability to manage multiple priorities.

Hands‑on: you are not afraid to roll up your sleeves and act fast to implement initiatives.

Comfortable in a fast‑paced, ambiguous environment and eager to learn.

Apply now and join us to make cities for people, not cars.

EEO and Diversity

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. We are happy to provide reasonable accommodations for candidates with disabilities.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest‑growing tech companies in Europe and Africa. And it's all thanks to our people.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!