Senior Mainframe Customer Success Lead

BMC Software; France; Hybrid; EUR 60,000 - 101,000; Full time

Job summary

BMC Software is seeking a Senior Customer Success leader to own post-sales strategy for assigned accounts, delivering tailored Success Blueprints and executive-level guidance. You’ll manage adoption, mitigate risk, and collaborate with Sales, Services, Engineering, Marketing, Product and Support to drive customer value.

The role emphasizes learning, global project participation, and innovation. Ideal candidates have 10+ years in mainframe environments, strong English/French communication skills,

Qualifications

• Excellent communication and stakeholder management at executive level.
• Strong consulting, problem-solving, analytical and time management skills.
• Experience with large, political accounts at senior IT and business levels.
• Experience cross-functional alignment with Sales, Services, Engineering, Marketing and Product teams.
• Proven ability to lead executive meetings and workshops.
• Ability to learn and utilize customer support tools.
• 10+ years of deep expertise in z/OS systems and Mainframe tools.
• Understanding of customer challenges in large mainframe environments.
• Good understanding of cloud technologies.
• BS degree in Computer Science or related field or equivalent experience.

Responsibilities

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint.
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide adoption recommendations, risk identification and governance advice.
• Drive customer adoption and success.
• Serve as escalation point for issues impacting success to drive risk mitigation.
• Maintain cross-functional relationships with Sales, Services, Engineering, Marketing, Product and Support to own post-sale strategy and customer satisfaction.
• Learn and contribute to global projects and be the innovator in solving everyday problems.

Skills

Communication skills

Consulting

Executive engagement

Cross-functional alignment

Education

BS in Computer Science

Tools

z/OS

Mainframe tools

Job description

BMC Software is seeking a Senior Customer Success leader to own post-sales strategy for assigned accounts, delivering tailored Success Blueprints and executive-level guidance. You’ll manage adoption, mitigate risk, and collaborate with Sales, Services, Engineering, Marketing, Product and Support to drive customer value.

The role emphasizes learning, global project participation, and innovation. Ideal candidates have 10+ years in mainframe environments, strong English/French communication skills,