Enterprise CSM - France (French) | Remote-Friendly

Atlassian; Paris; Remote; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Health resources

Volunteer days

Bonuses

Equity

Job summary

Atlassian is seeking a Senior Customer Success Manager, Enterprise - France (French Speaking) to foster trusted advisor relationships with senior stakeholders and drive measurable value across a complex SaaS portfolio.

You will work with the Account Team to build Customer Success Plans, run QBRs, and guide customers through adoption and expansion while reducing churn. This distributed-first role welcomes talent across France with virtual onboarding and flexible work arrangements.

Qualifications

• Fluency in French (spoken and written) is required.
• 7+ years in Customer Success or Account Management with enterprise experience.
• AI-native, or comfortable redesigning workflows around AI.
• A trusted advisor to senior customer stakeholders, able to steer conversations toward business outcomes.
• Skilled at building and running Success Plans that tie customer goals to business strategy.
• A strong internal advocate who works across Product, Sales, Support and Marketing.
• Able to manage and prioritise a book of business across multiple accounts.

Responsibilities

• Build trusted advisor relationships from the C-suite to executives and global teams.
• Use knowledge of SaaS business models to deliver measurable outcomes.
• Collaborate with Account Team to create and execute Customer Success Plans, QBRs, and strategic sessions.
• Own post-sales activity through relationship building, product expertise and execution.
• Stay current on Atlassian products and advise on features that fit customer needs.
• Drive early and sustained adoption of Atlassian solutions across customer organizations.
• Identify churn risks early and intervene with the account team when needed.
• Advocate for the Voice of the Customer to inform internal improvements.

Skills

French fluency

Enterprise CS experience

AI workflow redesign

Trusted advisor

Success Plans

Cross-functional collaboration

Account management

Gainsight/Salesforce/Tableau

Tools

Gainsight

Salesforce

Tableau

Job description

Atlassian is seeking a Senior Customer Success Manager, Enterprise - France (French Speaking) to foster trusted advisor relationships with senior stakeholders and drive measurable value across a complex SaaS portfolio.

You will work with the Account Team to build Customer Success Plans, run QBRs, and guide customers through adoption and expansion while reducing churn. This distributed-first role welcomes talent across France with virtual onboarding and flexible work arrangements.