Mainframe Customer Success Specialist - France

BMC Software; France; Hybrid; EUR 60,000 - 101,000; Full time

Job summary

BMC Software is seeking a Senior Customer Success leader to own post-sales strategy for assigned accounts, delivering tailored Success Blueprints and executive-level guidance. You’ll manage adoption, mitigate risk, and collaborate with Sales, Services, Engineering, Marketing, Product and Support to drive customer value.

The role emphasizes learning, global project participation, and innovation. Ideal candidates have 10+ years in mainframe environments, strong English/French communication skills,

Qualifications

• Excellent communication and stakeholder management at executive level.
• Strong consulting, problem-solving, analytical and time management skills.
• Experience with large, political accounts at senior IT and business levels.
• Experience cross-functional alignment with Sales, Services, Engineering, Marketing and Product teams.
• Proven ability to lead executive meetings and workshops.
• Ability to learn and utilize customer support tools.
• 10+ years of deep expertise in z/OS systems and Mainframe tools.
• Understanding of customer challenges in large mainframe environments.
• Good understanding of cloud technologies.
• BS degree in Computer Science or related field or equivalent experience.

Responsibilities

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint.
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide adoption recommendations, risk identification and governance advice.
• Drive customer adoption and success.
• Serve as escalation point for issues impacting success to drive risk mitigation.
• Maintain cross-functional relationships with Sales, Services, Engineering, Marketing, Product and Support to own post-sale strategy and customer satisfaction.
• Learn and contribute to global projects and be the innovator in solving everyday problems.

Skills

Communication skills

Consulting

Executive engagement

Cross-functional alignment

Education

BS in Computer Science

Tools

z/OS

Mainframe tools

Job description

Description and Requirements

"At BMC trust is not just a word - it's a way of life!"

Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
• Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
• Be responsible for driving customer adoption and success.
• Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
• Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
• As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Excellent communication skills (verbal & written) in English and French, along with strong customer handling skills.
• Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
• Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands‑on executive experience.
• Prior experience in cross‑functional alignment with Sales, Pre‑sales, Services, Engineering, Support, and Product teams is preferred.
• Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
• Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
• 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
• Understanding of customer challenges in large mainframe environment and the ability to address them.
• Good understanding of cloud technologies.
• BS degree in Computer Science or related technical field OR equivalent experience.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €60,450 - €100,750