Senior CSM – French SaaS (Onboarding to Renewal)

Assessio; Paris; Hybrid; EUR 56,000 - 60,000; Full time

Benefits offered by this job

25 days paid leave

RTT days for eligible employees

Meal vouchers

Complementary health insurance

50% reimbursement of public transport

Job summary

Assessio is seeking an experienced Senior Customer Success Manager to join our French Customer Success team in Paris. You will own and develop a portfolio of large, strategic customers in France, guiding them from onboarding through adoption, expansion and renewal.

The role combines technical onboarding with a strong commercial focus: you will drive value, manage renewals and upsell opportunities, build trusted relationships with stakeholders, and collaborate with Sales, Product and Support to

Qualifications

• Solid background in Customer Success, Customer Experience or another commercially oriented B2B SaaS environment.

Responsibilities

• Own and develop a portfolio of large and strategically important customers in France.

Skills

Customer Success

Customer Experience

B2B SaaS

Renewals & Upsell

Onboarding

Stakeholder Management

French/English Fluency

Job description

Assessio is seeking an experienced Senior Customer Success Manager to join our French Customer Success team in Paris. You will own and develop a portfolio of large, strategic customers in France, guiding them from onboarding through adoption, expansion and renewal.

The role combines technical onboarding with a strong commercial focus: you will drive value, manage renewals and upsell opportunities, build trusted relationships with stakeholders, and collaborate with Sales, Product and Support to