Senior Key Account Lead - Refurbished Electronics (Europe)

Dipli; Paris; On-site; EUR 65,000 - 95,000; Full time

Job summary

Dipli is expanding its Refurbished-on-Demand program and seeking a Senior Key Account Manager to own multi-country relationships from the Paris hub. You will drive day-to-day engagement with group and country teams, align operating rules, and grow the share of refurbished business through Dipli.

You will lead European rollout, coordinating supplier listings, invoicing models, and local compliance, while partnering with Sales to craft compelling offers and close deals.

Qualifications

• 5–10 years in key account management.
• Experience with multi-country customers.
• Hands-on knowledge of retail order-to-cash: POs, invoicing, deliveries, returns.
• Background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong numerical skills and data-driven analyses.
• German native or bilingual; fluent English; French a plus.

Responsibilities

• Own the relationship with the customer’s group and country stakeholders.
• Run regular business reviews, handle escalations and maintain the account plan.
• Agree operating rules: ordering, quality standards, returns (RMA).
• Launch the program in each new country: supplier listing, ordering, EDI setup, invoicing and delivery models.
• Activate country teams and grow volumes with local market leads.
• Build offers with Sales: assortment, pricing, volumes, delivery phasing; seek approvals.
• Coordinate deals from customer request to purchase order.
• Follow orders from PO to delivery and returns with Operations and Finance.
• Own customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
• Spot issues early and drive resolution across internal teams, suppliers and logistics partners.

Skills

Key account mgmt

Multi-country sales

Data analysis

Order-to-cash

EDI

Consumer electronics

German fluent

English fluent

French a plus

Tools

EDI

Job description

Dipli is expanding its Refurbished-on-Demand program and seeking a Senior Key Account Manager to own multi-country relationships from the Paris hub. You will drive day-to-day engagement with group and country teams, align operating rules, and grow the share of refurbished business through Dipli.

You will lead European rollout, coordinating supplier listings, invoicing models, and local compliance, while partnering with Sales to craft compelling offers and close deals.