Key Account Manager - German Speaking - Circular Electronics

Dipli; Paris; On-site; EUR 70,000 - 97,000; Full time

Job summary

Dipli, plateforme de distribution de produits tech reconditionnés, recherche un Key Account Manager pour piloter les programmes RoD à l’international. Vous serez l’interlocuteur principal du client au niveau groupe et pays, et contribuerez à l’expansion européenne en coordonnant les règles et les livraisons multi‑pays.

Vous dirigerez les revues d’activités, gérerez les commandes et améliorerez les indicateurs clés (disponibilité, taux de service, retours).

Qualifications

• Gestion de comptes et relation client au niveau groupe et pays.
• Maîtrise des flux order-to-cash: commandes, facturation, livraisons, retours.

Responsibilities

• Gérer les comptes clients multi‑pays et les parties prenantes du groupe et des pays.
• Conduire les revues d’affaires, escalader les incidents et tenir le plan de compte.
• Définir et faire valider les règles opérationnelles (commande, qualité, retours).
• Lancer le programme en nouveaux pays (listing fournisseurs, facturation, livraison, conformité).
• Négocier des offres avec l’équipe commerciale et piloter les deals spéciaux du client.
• Suivre les commandes de l’PO à la livraison et retour avec les équipes Opérations et Finance.

Skills

Account management

Data-driven

Multi-country coordination

Analytical skills

German fluency

Education

Bachelor/Master en Engineering, Supply Chain ou Business Administration

Tools

Excel

EDI

BI tools/Superset

Job description

Dipli est la plateforme qui simplifie la seconde vie des produits tech. Notre outil tout-en-un est au service des distributeurs, loueurs, opérateurs et entreprises pour faciliter la maîtrise de l’ensemble de la chaîne de valeur, au même endroit.

Connectant ainsi les acteurs de l’industrie électroniques aux marchés secondaires, de manière simple et sécurisée, Dipli est devenu le leader de la supply chain reconditionnée .

Gestion des reprises et des retours, reconditionnement, achat et distribution omni-canal : Dipli couvre et simplifie toutes les étapes de l’économie circulaire.

Et si on faisait ensemble un pas de plus vers un monde plus durable ?

Fondée en 2016 par deux passionnés de high-tech, Reynold Simonnet et Tanguy Pennel, Dipli fournit déjà plus de 4 000 clients et a donné une seconde vie à plus d’1M de produits en 2025.

Avec une croissance de 50 %, les services ont été repensés afin d’accélérer l’expansion de la plateforme à l’international.

Key Account Manager - Refurbished Distribution Programs

Through our Refurbished-on-Demand (RoD) programs, Dipli sources refurbished devices from a network of certified suppliers. We deliver them to distribution channels and their procurement teams with consistent quality, compliance and delivery.You will own our RoD key accounts, starting with a priority account currently in European rollout.

Your two goals:

• be the day-to-day counterpart of the customer’s group and country teams;
• grow, country by country, the share of the customer’s refurbished business that runs through Dipli.

Your responsibilities

• Account management

Own the relationship with the customer’s group and country stakeholders.

Run regular business reviews, handle escalations and maintain the account plan.

Agree with the customer on operating rules: ordering, quality standards, returns (RMA).

• European rollout

Launch the program in each new country. This covers supplier listing, ordering and EDI setup, invoicing and delivery models, and local compliance.

Work with Dipli’s local market leads to activate country teams and grow volumes.

• Offers and deals

Build offers with our Sales team (assortment, pricing, volumes, delivery phasing) and take them to approval.

Coordinate one-off deals from customer request to purchase order.

• Execution

Follow every order from purchase order to delivery and returns, with Operations (fulfillment, quality control) and Finance (invoicing, reconciliation).

Own the customer-facing KPIs: availability, fill rate, on‑time delivery, quality, returns.

Spot issues early and drive their resolution across internal teams, suppliers and logistics partners.

Preferred background profile

• Experience with multi-country customers, where ordering, invoicing and delivery rules differ by country.
• Hands‑on knowledge of retail order-to-cash: purchase orders, EDI, warehouse and store deliveries, returns.
• A background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong with numbers and Data‑driven: you build your own analyses and catch discrepancies before the customer does.
• Structured, reliable, comfortable with demanding stakeholders.
• Native or bilingual level in German
• Fluent English. French is a plus.

Recruitment process

• Fit call, 30 minutes
• Team interview, 45 minutes, remotely
• Dipli Paris on‑site interviews over a day

Education:

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business Administration, Operations Management, or Data‑related fields.
• Academic backgrounds combining analytical thinking and operational rigor are highly valued.

Background:

• Experience in operations, program management, supply chain, consulting, or project coordination.
• Experience working with multiple stakeholders and operational processes such as logistics, industrial operations, or process optimization.
• Previous experience in retail, telecom, logistics, marketplaces, or circular economy environments is a plus.
• Experience in startup or scale‑up environments is appreciated

Skills:

• Project Coordination: ability to manage multiple stakeholders, track timelines, and ensure delivery across complex operational workflows.
• Operational Rigor: strong attention to detail and ability to structure and improve operational processes.
• Analytical Skills: comfortable working with structured data (Excel, Google Sheets, BI tools such as Superset).
• Communication: clear and proactive communication with cross‑functional teams and external partners.
• Languages: fluent in French and English. Additional European languages are a plus.

Mindset:

• Ownership: Treats each program as a project they own end‑to‑end, accountable for outcomes.
• Curiosity & Adaptability: interested in understanding operational systems and continuously improving them.
• Team Spirit: comfortable collaborating across teams and building trust with partners.
• Impact‑Driven: motivated by Dipli’s mission to scale circular electronics and reduce environmental impact.
• Growth‑Oriented: seeks continuous improvement and values learning from feedback.