(CDI) Key Account Manager - German Speaking - Circular Electronics

Dipli; Paris; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Dipli is seeking a Key Account Manager to lead our Refurbished Distribution program across Europe. You will own the RoD key accounts, manage day-to-day relationships with customer group and country teams, and drive growth country by country.

Your role includes running business reviews, setting operating rules on ordering and returns, and launching the program in new markets while collaborating with local market leads to activate country teams and increase volumes.

Qualificações

• Experience managing multi-country accounts with country-specific ordering, invoicing and delivery rules.
• Ability to build data-driven analyses and spot discrepancies before customers see them.
• Strong numeracy and quantitative thinking to manage volumes and KPIs.
• Proven ability to manage demanding stakeholders across functions and countries.
• Fluent German and English; French language is a plus.

Responsabilidades

• Own RoD key accounts and relationship with customer group and country teams.
• Run regular business reviews, escalate issues, maintain the account plan.
• Agree operating rules on ordering, quality standards and returns (RMA).
• Launch the program in new countries including supplier listing, ordering and EDI setup.
• Collaborate with Sales to build offers (assortment, pricing, volumes, delivery timing).
• Coordinate orders from customer request to PO, invoicing and delivery with Operations and Finance.
• Monitor customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
• Spot issues early and drive resolutions across internal teams, suppliers and logistics partners.

Conhecimentos

Multi-country accounts

Data-driven analytics

Numerical skills

Stakeholder management

German fluent

English fluent

French helpful

Descrição da oferta de emprego

Key Account Manager - Refurbished Distribution

Through our Refurbished-on-Demand (RoD) programs, Dipli sources refurbished devices from a network of certified suppliers. We deliver them to distribution channels and their procurement teams with consistent quality, compliance and delivery.

You will own our RoD key accounts, starting with a priority account currently in European rollout.

Your two goals

• be the day-to-day counterpart of the customer's group and country teams;
• grow, country by country, the share of the customer's refurbished business that runs through Dipli.

Your responsibilities

• Account management

Own the relationship with the customer's group and country stakeholders.

Run regular business reviews, handle escalations and maintain the account plan.

Agree with the customer on operating rules: ordering, quality standards, returns (RMA).

European rollout

Launch the program in each new country. This covers supplier listing, ordering and EDI setup, invoicing and delivery models, and local compliance.

Work with Dipli's local market leads to activate country teams and grow volumes.

Offers and deals

Build offers with our Sales team (assortment, pricing, volumes, delivery phasing) and take them to approval.

Coordinate one-off deals from customer request to purchase order.

Execution

Follow every order from purchase order to delivery and returns, with Operations (fulfillment, quality control) and Finance (invoicing, reconciliation).

Own the customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.

Spot issues early and drive their resolution across internal teams, suppliers and logistics partners.

Preferred background profile

• Experience with multi-country customers, where ordering, invoicing and delivery rules differ by country.
• Hands-on knowledge of retail: purchase orders, EDI, warehouse and store deliveries, returns.
• A background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong with numbers and Data-driven: you build your own analyses and catch discrepancies before the customer does.
• Structured, reliable, comfortable with demanding stakeholders.
• Native or bilingual level in GermanFluent English. French is a plus.