Key Account Manager, Refurbished Devices (Europe)

Dipli; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dipli is seeking a Key Account Manager to lead our Refurbished Distribution program across Europe. You will own the RoD key accounts, manage day-to-day relationships with customer group and country teams, and drive growth country by country.

Your role includes running business reviews, setting operating rules on ordering and returns, and launching the program in new markets while collaborating with local market leads to activate country teams and increase volumes.

Qualifications

• Experience managing multi-country accounts with country-specific ordering, invoicing and delivery rules.
• Ability to build data-driven analyses and spot discrepancies before customers see them.
• Strong numeracy and quantitative thinking to manage volumes and KPIs.
• Proven ability to manage demanding stakeholders across functions and countries.
• Fluent German and English; French language is a plus.

Responsibilities

• Own RoD key accounts and relationship with customer group and country teams.
• Run regular business reviews, escalate issues, maintain the account plan.
• Agree operating rules on ordering, quality standards and returns (RMA).
• Launch the program in new countries including supplier listing, ordering and EDI setup.
• Collaborate with Sales to build offers (assortment, pricing, volumes, delivery timing).
• Coordinate orders from customer request to PO, invoicing and delivery with Operations and Finance.
• Monitor customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
• Spot issues early and drive resolutions across internal teams, suppliers and logistics partners.

Skills

Multi-country accounts

Data-driven analytics

Numerical skills

Stakeholder management

German fluent

English fluent

French helpful

Job description

Dipli is seeking a Key Account Manager to lead our Refurbished Distribution program across Europe. You will own the RoD key accounts, manage day-to-day relationships with customer group and country teams, and drive growth country by country.

Your role includes running business reviews, setting operating rules on ordering and returns, and launching the program in new markets while collaborating with local market leads to activate country teams and increase volumes.