Key Account Manager - Refurbished Distribution Programs

Dipli; Paris; On-site; EUR 65,000 - 95,000; Full time

Job summary

Dipli is expanding its Refurbished-on-Demand program and seeking a Senior Key Account Manager to own multi-country relationships from the Paris hub. You will drive day-to-day engagement with group and country teams, align operating rules, and grow the share of refurbished business through Dipli.

You will lead European rollout, coordinating supplier listings, invoicing models, and local compliance, while partnering with Sales to craft compelling offers and close deals.

Qualifications

• 5–10 years in key account management.
• Experience with multi-country customers.
• Hands-on knowledge of retail order-to-cash: POs, invoicing, deliveries, returns.
• Background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong numerical skills and data-driven analyses.
• German native or bilingual; fluent English; French a plus.

Responsibilities

• Own the relationship with the customer’s group and country stakeholders.
• Run regular business reviews, handle escalations and maintain the account plan.
• Agree operating rules: ordering, quality standards, returns (RMA).
• Launch the program in each new country: supplier listing, ordering, EDI setup, invoicing and delivery models.
• Activate country teams and grow volumes with local market leads.
• Build offers with Sales: assortment, pricing, volumes, delivery phasing; seek approvals.
• Coordinate deals from customer request to purchase order.
• Follow orders from PO to delivery and returns with Operations and Finance.
• Own customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
• Spot issues early and drive resolution across internal teams, suppliers and logistics partners.

Skills

Key account mgmt

Multi-country sales

Data analysis

Order-to-cash

EDI

Consumer electronics

German fluent

English fluent

French a plus

Tools

EDI

Job description

The role

Through our Refurbished-on-Demand (RoD) programs, Dipli sources refurbished devices from a network of certified suppliers. We deliver them to distribution channels and their procurement teams with consistent quality, compliance and delivery.

You will own our RoD key accounts, starting with a priority account currently in European rollout. Your two goals:

• be the day-to-day counterpart of the customer’s group and country teams;
• grow, country by country, the share of the customer’s refurbished business that runs through Dipli.

Your responsibilities

Account management

• Own the relationship with the customer’s group and country stakeholders.
• Run regular business reviews, handle escalations and maintain the account plan.
• Agree with the customer on operating rules: ordering, quality standards, returns (RMA).

European rollout

• Launch the program in each new country. This covers supplier listing, ordering and EDI setup, invoicing and delivery models, and local compliance.
• Work with Dipli’s local market leads to activate country teams and grow volumes.

Offers and deals

• Build offers with our Sales team (assortment, pricing, volumes, delivery phasing) and take them to approval.
• Coordinate one-off deals from customer request to purchase order.

Execution

• Follow every order from purchase order to delivery and returns, with Operations (fulfillment, quality control) and Finance (invoicing, reconciliation).
• Own the customer-facing KPIs: availability, fill rate, on-time delivery, quality, returns.
• Spot issues early and drive their resolution across internal teams, suppliers and logistics partners.

Your profile

• 5 to 10 years in key account management, ideally on the supplier side of large retailers.
• Experience with multi-country customers, where ordering, invoicing and delivery rules differ by country.
• Hands-on knowledge of retail order-to-cash: purchase orders, EDI, warehouse and store deliveries, returns.
• A background in consumer electronics, refurbished products or distribution is a strong plus.
• Strong with numbers and Data-driven: you build your own analyses and catch discrepancies before the customer does.
• Native or bilingual level in German and fluent English. French is a plus.
• Structured, reliable, comfortable with demanding stakeholders.

Recruitment process

• Fit call, 30 minutes
• Team interview, 45 minutes, remotely
• Dipli Paris on-site interviews over a day