Senior French-Speaking Customer Success Manager

Mews; France; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Participation in the Company shares program

Best-in-class Parental Leave Policy

EDGE program for growth and development

Flexible Benefits via the ThanksBen platform

Unlimited paid holiday

Monthly working-from-home allowance

Regular team events and socials

Résumé du poste

A leading technology company is seeking a Senior Customer Success Manager fluent in French to support French-speaking customers transitioning to active users. You will enhance customer satisfaction, drive revenue growth, and nurture long-term relationships. Ideal candidates will have strong problem-solving skills, strategic thinking, and experience in customer success roles. Opportunities for remote work and excellent benefits are included.

Qualifications

• Proven experience in a customer-facing, cross-functional role focused on retention, revenue growth, and customer success.
• Demonstrated success managing a client portfolio of 50+ customers and a book value of €4M+.
• Ability to prioritize tasks based on business value, project timelines, and interdependencies.

Responsabilités

• Partner with customer stakeholders to understand business goals and provide tailored recommendations.
• Attain a deep understanding of Mews products and the broader property management ecosystem.
• Drive adoption of Mews payment solutions in your assigned portfolio.

Connaissances

Customer retention

Revenue growth

Creative problem-solving

Strategic thinking

French fluency

English fluency

Third language proficiency

Formation

Higher education degree in Communications, Marketing, or a related field

Outils

Salesforce

Gainsight

PowerBI

Slack

Description du poste

A leading technology company is seeking a Senior Customer Success Manager fluent in French to support French-speaking customers transitioning to active users. You will enhance customer satisfaction, drive revenue growth, and nurture long-term relationships. Ideal candidates will have strong problem-solving skills, strategic thinking, and experience in customer success roles. Opportunities for remote work and excellent benefits are included.