Senior Customer Success Manager — Drive Adoption & Growth

Signaturit Group; Puteaux; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Regular team events

Job summary

A leading European digital transaction provider is seeking a Customer Success Manager to enhance customer experiences and ensure satisfaction. The role involves onboarding new clients, driving product adoption, and maintaining strong relationships to promote retention and growth. Candidates should have over 5 years in customer-facing roles, be fluent in French and English, and possess exceptional communication and problem-solving skills. Join a dynamic team focused on optimizing customer success across Europe.

Qualifications

• 5+ years in customer success or account management roles within a SaaS environment.
• Experience in contract renewal cycles and adoption strategies.
• Fluent in both French and English.

Responsibilities

• Build and maintain trusted relationships with customers.
• Guide customers through the onboarding process.
• Drive product adoption and optimize customer experiences.
• Monitor customer health metrics and track retention strategies.

Skills

Communication skills

Problem-solving

Data analysis

Interpersonal skills

Organizational skills

Tools

Salesforce

Job description

A leading European digital transaction provider is seeking a Customer Success Manager to enhance customer experiences and ensure satisfaction. The role involves onboarding new clients, driving product adoption, and maintaining strong relationships to promote retention and growth. Candidates should have over 5 years in customer-facing roles, be fluent in French and English, and possess exceptional communication and problem-solving skills. Join a dynamic team focused on optimizing customer success across Europe.