Enterprise Customer Success Manager — Remote 3x/week

EasyPicky; Montpellier; Sur place; EUR 45 000 - 50 000; Plein temps

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Résumé du poste

A tech company is seeking an experienced Customer Success Manager in Montpellier to enhance customer satisfaction and support growth. The role involves managing the full post-sales customer journey and acting as the voice of the customer within the organization. Candidates should have experience in B2B customer success, excellent communication skills, and fluency in English and French. The position offers a competitive salary, remote work options, and a dynamic work environment.

Qualifications

• Experience in Customer Success within a B2B environment, managing large or enterprise accounts.
• Ability to explain technical concepts to non-technical users.
• Experience in a SaaS/tech company or fast-growing startup is a plus.

Responsabilités

• Act as the voice of the customer within the company.
• Manage the full post-sales customer journey.
• Collaborate with the Sales team on renewals and upsell opportunities.

Connaissances

Customer Success experience

Excellent communication skills

Strong Excel skills

Problem-solving abilities

Fluency in English and French

Description du poste

A tech company is seeking an experienced Customer Success Manager in Montpellier to enhance customer satisfaction and support growth. The role involves managing the full post-sales customer journey and acting as the voice of the customer within the organization. Candidates should have experience in B2B customer success, excellent communication skills, and fluency in English and French. The position offers a competitive salary, remote work options, and a dynamic work environment.