Enterprise Customer Success Manager — Remote 3x/week

EasyPicky; Montpellier; On-site; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Swile card

Health insurance

Team events

Job summary

A tech company is seeking an experienced Customer Success Manager in Montpellier to enhance customer satisfaction and support growth. The role involves managing the full post-sales customer journey and acting as the voice of the customer within the organization. Candidates should have experience in B2B customer success, excellent communication skills, and fluency in English and French. The position offers a competitive salary, remote work options, and a dynamic work environment.

Qualifications

• Experience in Customer Success within a B2B environment, managing large or enterprise accounts.
• Ability to explain technical concepts to non-technical users.
• Experience in a SaaS/tech company or fast-growing startup is a plus.

Responsibilities

• Act as the voice of the customer within the company.
• Manage the full post-sales customer journey.
• Collaborate with the Sales team on renewals and upsell opportunities.

Skills

Customer Success experience

Excellent communication skills

Strong Excel skills

Problem-solving abilities

Fluency in English and French

Job description

A tech company is seeking an experienced Customer Success Manager in Montpellier to enhance customer satisfaction and support growth. The role involves managing the full post-sales customer journey and acting as the voice of the customer within the organization. Candidates should have experience in B2B customer success, excellent communication skills, and fluency in English and French. The position offers a competitive salary, remote work options, and a dynamic work environment.