Cloud Customer Success Manager — Hybrid/Remote Ready

Scaleway; Paris; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work up to 3 days per week

Healthy meal service

Access to gym and daycare

Outdoor spaces and bike parking

Job summary

A technology company in Paris is seeking a Customer Success Manager to enhance customer satisfaction and retention. The role involves managing a B2B client portfolio and collaborating with internal teams. Ideal candidates have 3-7 years of experience, strong data analysis skills, and are fluent in English and French. This position offers a hybrid work model and opportunities for career mobility within the organization.

Qualifications

• 3 to 7 years of experience in Customer Success or Account Management.
• Experience managing a diverse portfolio of B2B clients in tech/cloud environments.
• Strong data analysis skills.

Responsibilities

• Act as the main point of contact for customers.
• Build tailored success plans to support customer goals.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

Data Analysis

Fluent in English and French

Job description

A technology company in Paris is seeking a Customer Success Manager to enhance customer satisfaction and retention. The role involves managing a B2B client portfolio and collaborating with internal teams. Ideal candidates have 3-7 years of experience, strong data analysis skills, and are fluent in English and French. This position offers a hybrid work model and opportunities for career mobility within the organization.