Bilingual Customer Experience Pro, Spanish & French (SaaS)

Brevo; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

RTT days off

50% public transport reimbursement

Sustainable Mobility Package

daily meal vouchers (€12.50/day)

Access to English classes

Private healthcare (70% covered)

Flexible work arrangements

Résumé du poste

A leading technology company in Paris is seeking a Customer Experience Representative fluent in Spanish and French. In this full-time role, you will provide exceptional support to clients, manage technical issues, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a passion for customer service, technical fluency, and at least 2 years of relevant experience. Competitive perks and growth opportunities are offered.

Qualifications

• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company.
• Strong ability to understand and manage clients’ needs.
• Aptitude to explain technical topics easily.

Responsabilités

• Provide exceptional support and build strong client relationships.
• Support clients with platform-related issues.
• Collaborate with Customer Success, Product, and Tech teams.

Connaissances

Fluent in Spanish and French

Customer service experience

Technical troubleshooting skills

Excellent communication skills

Ability to collaborate across departments

Description du poste

A leading technology company in Paris is seeking a Customer Experience Representative fluent in Spanish and French. In this full-time role, you will provide exceptional support to clients, manage technical issues, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a passion for customer service, technical fluency, and at least 2 years of relevant experience. Competitive perks and growth opportunities are offered.