Bilingual Customer Experience Pro, Spanish & French (SaaS)

Brevo; Paris; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

RTT days off

50% public transport reimbursement

Sustainable Mobility Package

daily meal vouchers (€12.50/day)

Access to English classes

Private healthcare (70% covered)

Flexible work arrangements

Job summary

A leading technology company in Paris is seeking a Customer Experience Representative fluent in Spanish and French. In this full-time role, you will provide exceptional support to clients, manage technical issues, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a passion for customer service, technical fluency, and at least 2 years of relevant experience. Competitive perks and growth opportunities are offered.

Qualifications

• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company.
• Strong ability to understand and manage clients’ needs.
• Aptitude to explain technical topics easily.

Responsibilities

• Provide exceptional support and build strong client relationships.
• Support clients with platform-related issues.
• Collaborate with Customer Success, Product, and Tech teams.

Skills

Fluent in Spanish and French

Customer service experience

Technical troubleshooting skills

Excellent communication skills

Ability to collaborate across departments

Job description

A leading technology company in Paris is seeking a Customer Experience Representative fluent in Spanish and French. In this full-time role, you will provide exceptional support to clients, manage technical issues, and collaborate with various teams to enhance customer satisfaction. Ideal candidates have a passion for customer service, technical fluency, and at least 2 years of relevant experience. Competitive perks and growth opportunities are offered.