Customer Success Specialist — Hybrid Onboarding & Adoption

Concentrix; Lille; Hybride; EUR 18 829; Plein temps

Résumé du poste

A global B2B services company is seeking a Customer Success Specialist in Lille, France. The role involves guiding clients through smooth onboarding processes, conducting face-to-face meetings, advising on best practices, and utilizing CRM systems. Candidates should have strong communication skills and proficiency in MS Office, with C1 English and French. This hybrid role offers a gross monthly salary of €1,687.26 plus bonuses, with 3 days of remote work and 2 days in-office.

Qualifications

• English and French at C1 level (written and spoken).
• Ability to prioritize tasks and manage time effectively.
• Ability to work independently.

Responsabilités

• Act as an Implementation Consultant for software solutions.
• Guide new clients through onboarding and post-onboarding processes.
• Conduct customer meetings to promote adoption of IT solutions.
• Advise clients on best practices and optimization strategies.
• Track data from onboarding to license activation.
• Use CRM systems for client-related activities.
• Resolve client issues using troubleshooting tickets.

Connaissances

Strong communication skills

Teamwork skills

Proactive mindset

Problem-solving

Customer satisfaction focus

Outils

MS Office (Outlook, Word, PowerPoint, Excel)

Description du poste

A global B2B services company is seeking a Customer Success Specialist in Lille, France. The role involves guiding clients through smooth onboarding processes, conducting face-to-face meetings, advising on best practices, and utilizing CRM systems. Candidates should have strong communication skills and proficiency in MS Office, with C1 English and French. This hybrid role offers a gross monthly salary of €1,687.26 plus bonuses, with 3 days of remote work and 2 days in-office.