Remote Digital Customer Success Manager (EMEA)

360Learning; France; Remote; EUR 48,000 - 72,000; Full time

Benefits offered by this job

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

Parental leave for the second parent

Job summary

A leading learning platform provider in France is seeking a Digital Customer Success Manager to support clients in their digital training strategy using their innovative platform. You will manage client relationships, ensure contract renewals, and work closely with the Account Management team to meet client KPIs. The ideal candidate will have a solid understanding of Customer Success principles and experience in managing SMB clients. This role offers flexible work arrangements and comprehensive benefits.

Qualifications

• 1-1.5 years+ of experience in a Customer Success position, ideally in the SaaS industry.
• Experience managing a large book of business consisting mostly of SMB clients (100+ clients).
• Enthusiasm for our working environment.

Responsibilities

• Support clients in their digital training strategy through the 360Learning platform.
• Ensure the renewal of contracts through coordination of resources.
• Work closely with the Account Management team to ensure client KPIs are met.

Skills

Customer Success

SaaS experience

Proactive client management

Data analysis skills

Fluent English

Job description

A leading learning platform provider in France is seeking a Digital Customer Success Manager to support clients in their digital training strategy using their innovative platform. You will manage client relationships, ensure contract renewals, and work closely with the Account Management team to meet client KPIs. The ideal candidate will have a solid understanding of Customer Success principles and experience in managing SMB clients. This role offers flexible work arrangements and comprehensive benefits.