Senior Enterprise Customer Success Manager — Hybrid & Global Impact

CyberVadis SAS; Paris; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Career Growth

Hybrid work environment

Multicultural team culture

Job summary

CyberVadis is seeking a Customer Success Manager in Paris to own post-sales relationships, acting as a trusted adviser to enhance customer success. The role involves guiding clients in implementing TPCRM programs, managing contract renewals, and ensuring high satisfaction. Candidates need 5+ years in Account Management or Customer Success with fluency in German and English essential. This position supports a hybrid work environment and focuses on career growth and international culture.

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting.
• Native or professional fluency in German and English; French is a plus.
• Track record of developing complex Account Plans in enterprise environments.
• Ability to translate datasets into stories via Excel and PowerPoint.
• Self-driven with agility to adapt in fast-paced environments.

Responsibilities

• Guide customers in implementing and maturing their TPCRM programs.
• Build partnerships with Project Managers and Executive Sponsors.
• Lead contract renewals and upsell opportunities.
• Monitor customer operations to ensure KPIs are met.
• Liaise between customers and internal teams to provide feedback.

Skills

Account Management

Customer Success

Management Consulting

Fluency in German

Fluency in English

Fluency in French

Data Analysis

Salesforce

Project Management Tools

Microsoft Office

Job description

CyberVadis is seeking a Customer Success Manager in Paris to own post-sales relationships, acting as a trusted adviser to enhance customer success. The role involves guiding clients in implementing TPCRM programs, managing contract renewals, and ensuring high satisfaction. Candidates need 5+ years in Account Management or Customer Success with fluency in German and English essential. This position supports a hybrid work environment and focuses on career growth and international culture.