Customer Success Specialist — Hybrid Onboarding & Adoption

Concentrix; Dijon; Hybride; EUR 17 135 - 20 524; Plein temps

Avantages offerts par ce poste

Quarterly bonus

Full support for relocation to Bulgaria

Paid break during shifts

Résumé du poste

A global B2B solutions provider based in France seeks a proactive Customer Success Specialist to ensure clients have a smooth onboarding experience with their software solutions. The role involves guiding clients through various processes, conducting in-person meetings to boost engagement, and providing advice on best practices. Candidates should be fluent in English and French at a C1 level, possess strong communication skills, and have a problem-solving mindset. This hybrid position offers a competitive monthly salary and relocation support to Bulgaria.

Qualifications

• C1 level English and French proficiency in written and spoken communication.
• Strong communication and teamwork skills.
• A proactive problem-solving mindset focused on customer satisfaction.

Responsabilités

• Act as an Implementation Consultant for various software solutions.
• Guide new clients through onboarding and post-onboarding processes.
• Conduct face-to-face meetings for client adoption and engagement.
• Advise clients on best practices and optimization strategies.
• Track data from onboarding to license activation.
• Use CRM systems for client-related activities.
• Resolve client issues using troubleshooting tickets.

Connaissances

Strong communication skills

Teamwork skills

Problem-solving mindset

Proficiency in MS Office

English (C1)

French (C1)

Outils

CRM systems

Description du poste

A global B2B solutions provider based in France seeks a proactive Customer Success Specialist to ensure clients have a smooth onboarding experience with their software solutions. The role involves guiding clients through various processes, conducting in-person meetings to boost engagement, and providing advice on best practices. Candidates should be fluent in English and French at a C1 level, possess strong communication skills, and have a problem-solving mindset. This hybrid position offers a competitive monthly salary and relocation support to Bulgaria.