Remote Travel Specialist

Hjbtravels; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel agency is seeking a Remote Travel Specialist to assist clients with travel arrangements, ensuring a seamless experience from planning to returning home. The ideal candidate should excel in communication, have a background in customer service within travel or hospitality, and display strong organizational skills. This position offers the flexibility to work remotely and provides ongoing training and support. Passion for travel and helping clients create memorable experiences is essential.

Prestations

Exclusive travel perks

Industry discounts

Ongoing training and support

Qualifications

• Exceptional communication skills, both written and verbal.
• Experience in customer service, especially in travel or hospitality.
• High attention to detail and strong organizational skills.
• Familiarity with various booking tools and technologies.
• Passion for travel and customer satisfaction.

Responsabilités

• Respond to client inquiries promptly across various channels.
• Assist with booking modifications and special requests.
• Provide accurate information on travel documentation and processes.
• Follow up with clients post-trip for feedback.
• Ensure client satisfaction by addressing concerns effectively.
• Work remotely with flexible hours.

Connaissances

Excellent communication skills

Customer service experience

Attention to detail

Organizational habits

Tech-savvy

Enthusiasm for travel

Description du poste

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.