Remote & Onsite IT Support Engineer

Axiom Technologies; Valbonne; On-site; EUR 30,000 - 45,000; Full time

Job summary

A global IT services firm located in Provence-Alpes-Côte d'Azur is seeking a Desktop Support Technician to provide first- and second-level support for various devices including desktops and laptops. Responsibilities include troubleshooting hardware/software issues, maintaining an accurate asset inventory, and assisting with employee onboarding. The ideal candidate will have at least 1 year of experience in a similar role and strong knowledge of Windows OS and Office 365. Excellent communication skills are essential for this position.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system.
• Install, upgrade, and maintain operating systems and software applications.
• Assist with onboarding/offboarding of employees from a technical perspective.

Skills

Knowledge of Windows OS

Experience with Office 365

Basic networking concepts

Troubleshooting skills

Excellent communication skills

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services firm located in Provence-Alpes-Côte d'Azur is seeking a Desktop Support Technician to provide first- and second-level support for various devices including desktops and laptops. Responsibilities include troubleshooting hardware/software issues, maintaining an accurate asset inventory, and assisting with employee onboarding. The ideal candidate will have at least 1 year of experience in a similar role and strong knowledge of Windows OS and Office 365. Excellent communication skills are essential for this position.