Global IT Support Engineer - Desktop & Remote Tech

Axiom Technologies; Tours; On-site; EUR 30,000 - 45,000; Full time

Job summary

A global IT services partner in Tours, France, is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and printers. Responsibilities include troubleshooting hardware and software issues, maintaining operating systems, and assisting with user setups. Ideal candidates will have over a year of experience in IT support and possess strong communication skills. Familiarity with ticketing systems like ServiceNow or JIRA is a plus.

Qualifications

• 1+ year of experience in a desktop support or IT technician role.
• Not mandatory but a Bachelor’s degree in a relevant field is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide first- and second-level support for various devices.
• Install and maintain operating systems and software.
• Troubleshoot hardware and software issues.

Skills

Windows OS

Office 365

Basic networking

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services partner in Tours, France, is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and printers. Responsibilities include troubleshooting hardware and software issues, maintaining operating systems, and assisting with user setups. Ideal candidates will have over a year of experience in IT support and possess strong communication skills. Familiarity with ticketing systems like ServiceNow or JIRA is a plus.