Remote & Onsite IT Support Engineer

Axiom Technologies; Le Bourget-du-Lac; On-site; EUR 30,000 - 40,000; Full time

Job summary

A global IT services provider in Auvergne-Rhône-Alpes is seeking an IT Support Technician to provide first- and second-level support for desktops, laptops, and printers. The role includes troubleshooting hardware issues, maintaining an asset inventory, and collaborating with IT teams on escalated tasks. Candidates should have at least 1 year of experience in desktop support, familiarity with ticketing systems, and strong communication skills. This role offers a dynamic work environment in a reputable company.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or phone.
• Install and maintain operating systems and software applications.

Skills

Desktop support

Troubleshooting

Communication skills

Networking basics

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services provider in Auvergne-Rhône-Alpes is seeking an IT Support Technician to provide first- and second-level support for desktops, laptops, and printers. The role includes troubleshooting hardware issues, maintaining an asset inventory, and collaborating with IT teams on escalated tasks. Candidates should have at least 1 year of experience in desktop support, familiarity with ticketing systems, and strong communication skills. This role offers a dynamic work environment in a reputable company.