Desktop IT Support Engineer — Onboarding & Remote Help

Axiom Technologies; Saint-Germain-en-Laye; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global IT services company located in Île-de-France is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and mobile devices. This role involves troubleshooting hardware and software issues, installing operating systems, and maintaining IT equipment documentation. Candidates should have at least one year of experience in a support role and strong knowledge of Windows OS and Office 365. Please apply by sending your resume to [e-mail].

Qualifications

• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and basic networking concepts.
• Familiarity with ticketing systems.

Responsabilités

• Provide first and second-level support for desktops and laptops.
• Respond to service requests via phone or ticketing system.
• Install and upgrade operating systems and software applications.
• Troubleshoot hardware and software issues.

Connaissances

Desktop support

Troubleshooting

Excellent communication

Basic networking

Formation

Bachelor’s degree in Computer Science or related field

Outils

Windows OS

Office 365

ServiceNow

Zendesk

JIRA

Description du poste

A global IT services company located in Île-de-France is seeking a Desktop Support Technician to provide first- and second-level support for desktops, laptops, and mobile devices. This role involves troubleshooting hardware and software issues, installing operating systems, and maintaining IT equipment documentation. Candidates should have at least one year of experience in a support role and strong knowledge of Windows OS and Office 365. Please apply by sending your resume to [e-mail].