IT Support Engineer — Desktop & Onboarding Specialist

Axiom Technologies; Le Mans; On-site; EUR 30,000 - 40,000; Full time

Job summary

A global IT services partner in France is seeking a capable Desktop Support Specialist to provide support for various hardware and software issues. The role requires a Bachelor’s degree in Computer Science or a related field and 1+ years of experience in IT support. Candidates should possess strong knowledge of Windows OS and Office 365, excellent troubleshooting skills, and familiarity with ticketing systems like ServiceNow or JIRA. Interested applicants should apply by sending their resume.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN and connectivity issues.
• Collaborate with other IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus and data protection policies.

Skills

Strong knowledge of Windows OS

Office 365

Basic networking concepts

Troubleshooting

Excellent communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Ticketing systems (ServiceNow, Zendesk, JIRA)

Job description

A global IT services partner in France is seeking a capable Desktop Support Specialist to provide support for various hardware and software issues. The role requires a Bachelor’s degree in Computer Science or a related field and 1+ years of experience in IT support. Candidates should possess strong knowledge of Windows OS and Office 365, excellent troubleshooting skills, and familiarity with ticketing systems like ServiceNow or JIRA. Interested applicants should apply by sending their resume.